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Privacy Policy

  1. general

To enable the use of the HIDUP MEDICAL website, it is not necessary to be a registered user of it, this notice informs of the company's privacy policy with respect to the data provided to it.

To comply with the duty of information required by the regulations, the user who provides us with personal data must be previously informed that their data will be treated in accordance with Regulation 2016/679 of April 27 and the Organic Law on Protection of Personal Data and Guarantees of Digital Rights 3/2018 of December 5, which has the rights that it grants. 

In order to comply with this duty of information, each and every one of the points reported below must be attended to.

By using this website you accept that: HIDUP MEDICAL SL (HIDUP hereinafter) with registered office at Calle Torrijiano nº 23 – 41009 Sevilla, CIF:  B16734972 As the owner of the website, store and process the personal data that you provide us for the purposes of using the platform. The aforementioned company is responsible for the data. In any case, the USER is informed that the following treatments are carried out based on the information provided, without prejudice to what is established in the different legal notices of the website where specific consent is required.

  1. Who is responsible for your data?

HIDUP MEDICAL SL (HIDUP hereinafter) with registered office at Calle Torrijiano nº 23 – 41009 Sevilla Sevilla, CIF:  B16734972 is responsible for the data. In any case, the USER is informed, In application of the current regulations regarding the protection of personal data, it informs that the personal data that is collected through the forms of the Website are included in the specific automated files of users of the company's services.

If you are a patient of any of the centers that use our services, the person responsible for processing your data is the entity that owns the center that provides you with health care, and this platform is merely in charge of processing.

  1. What do we do with your data?

The treatments, and therefore, the use of personal data that are carried out are the following:

  • Customer service, for the management of doubts, queries and complaints from users.
  • Commercial communications and advertising, for the realization of commercial communications and advertising campaigns through different channels such as social networks or television, as well as the management of social networks itself.
  • Web analytics, to review the correct use of the web, its use and correction of possible errors
  • Potential clients and contracted clients with this company
  • Web queries 
  • Providers
  • human Resources
  1. What personal data do we process about our users?

The data that is processed, depending on the treatments carried out with them, are the following:

TreatmentAssociated dataLegitimationPurpose
CustomersIdentification: – 
Name and surnames, postal address, telephone numbers, e-mail, bank and economic data, fiscal and financial information, internet protocol address (IP)
ContractualProfessional use of the Patient Portal, intended for medical and veterinary centers, in general, aimed at improving communication and access to information between professionals and patients, providing the contracted services. 
Social mediaIPuser RRSSMailContractualLegitimate interestCommunications via: MailSocial Networks
Commercial communicationsName and surname Telephone E-mailLegitimate interest Express consentSending relevant information about products or services
Human ResourcesName and surnames DNI age E-mail Health CC number Marital status EducationContractualStaff management, social security registrations and terminations, finances, payroll payments
Web analytics cookie user idContractualAnalysis of use of the application and web space
Providersname and surnames E-mail CCDNI number Fiscal addressContractualSupplier, billing and cost management
Potential customersIdentification: – 
Name and surnames, Postal address, Phone numbers E-mail Internet protocol address (IP)
Express consent
First contact: legitimate interest
Information, demonstration and request for possible services in the future. 

In any case, HIDUP provides the Patient Portal service to third parties for whom it is in charge of the treatment, and for what it will be determined with each of said merchants. 

  1. For how long is the data stored?

In general, we store the information for the time necessary to be able to carry out the different treatments, and a maximum period of 2 years from the withdrawal of the user, or one year from the last confirmation of commercial interest, with the exception of the data that by legal obligation have to be kept for a longer time. 

  1. Who do we give data to?

Any data that is collected by HIDUP, under no circumstances, will be transferred to third companies, except in the cases detailed below:

Google analyticsweb analytics
WordPress pluginsCustomersPotential CustomersSocial Networks
recaptchaWeb analyticsCustomersPotential customers
Google WorkspaceClientsSocial networksHuman resourcesSuppliersPotential clientsWeb consultation
google wordsCommercial Communications
Google CloudCustomers

Those others that are necessary for the provision of the service and are not included in this section, without which the provision would be impracticable.

The current Networks where HIDUP is located and to which data is transferred are the following, for which it is determined by them.


  1. Do we make automated decisions?

No, currently HIDUP does not carry out automated decisions. 

  1. Rights of access, rectification, deletion, treatment limitation, data portability and opposition

In accordance with the General Data Protection Regulation and the LOPD GDD, together with their right to oppose the automation of decisions, any user who has provided data to HIDUP has the following rights that they can exercise:  




Limitation of processing

Data portability


The exercise of these rights must be carried out through communication addressed to

HIDUP, either to your postal address, indicated above, or to the electronic address provided for these purposes (, without prejudice to the use of any other legally valid means that allows you to legally fulfill the requirements for it. 

To prove your identity we will need you to provide us with

  • Name and surname of the interested party; Copy of ID, passport or similar and, where appropriate, of the person who represents you.
  • Purpose of the request.  
  • Address for the purposes of notifications, date and signature of the applicant.  
  • Documents accrediting the request made in the event that they are deemed appropriate or necessary.
  1. Information management

The data you provide to the Web is included in our aforementioned treatments, as well as those that are transferred, they also do so in the relevant Transfer Registry.

We inform you without obligation

In less than 48 hours we will answer you

By clicking send, I consent that Hidup Medical SL respond to me by mail. You can read our policy by clicking here Privacy Policy. Hidup Medical, will treat your personal data as responsible for the management of the services and / or products that you request. You can exercise the rights of access, rectification, deletion, portability, opposition and limitation to the processing of your data, by contacting Hidup Medical at the address: